Sunday 17 April 2016

Update: 3D Printing Service Closure

I just thought I'd post a quick update on how things are progressing at this end with regards to our printer services. We've managed to restore 50% of capacity at this stage and it's remaining stable. We're currently awaiting parts for the other 50% and that should come back on stream week beginning 25th April. In short, in terms of capacity we're on track to re-open on 1st May as previously predicted. I'm also going to return the Rapidstrike wiring kits to the site since we've got our main printer for those back and can produce those  very, very quickly. Given that colour for those doesn't matter, they're the first thing to return to the website.

We are, however, still stuck in terms of black filament. It was black that knocked us off line in the first place. We're down to our last half kilo of known good filament and our reserve supplier can't supply enough to feed the beast as it were. Our original supplier is still over-hauling their machinery and processes to prevent a repeat of this episode. That will take sometime, apparently. I've got kilo after kilo of orange and blue filament ready to go so if I contact you with regards to your order, you will very likely get an offer to change over to another colour free of charge. Of course, a full refund is still on offer if your order is delayed and hasn't been posted or we can delay your order until the black filament situation is resolved.

So yeah, that's how things are at this end. Thank you everyone for your messages of support. It means a lot to know we have such a great community behind us that'll stick by us even in the tough times. In return, we'll do everything we can to keep the communication channels open and keep people in the loop.

Thank you all again,

Mike Harratt
Managing Director
Blastersmiths UK

No comments:

Post a Comment